Joshua J. Carter

4061 E. Castro Valley Blvd #319, Castro Valley, CA 94552
joshua@joshuacarter.com

Qualifications Summary

Telecommunications Specialist experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

· Customer Service & Relations
· PBX and Voicemail Administration
· ISDN, T1, DS3, Special Circuit Troubleshooting
· Color Code Identification
· Cellular Network Project Management
· Vendor Management
· Help Desk Level II
· PC/Laptop Installation and Support
· Lotus Notes Administration

Experience Highlights

Cellular Telecommunications Management
· Served as On Site Manager for Cingular Wireless during the construction of their new site in Concord California.
· Served as liaison between Cingular Wireless and vendors to coordinate services and labor.
· Created daily reports for Cingular Wireless on personnel and progress of work done on site.
· Ensured that all work conformed to SBC Technical Procedures.
Tier II Level Tech Support
· Provided Tech Support for Customers of Visual Systems Group Incorporated in the form of Video Conference Support.
· Provided in house support for the Avaya Definity PBX and Voicemail System.
· Provided in house support for all IT, Computer, and Server components.
· Served as backup Lotus Notes Administrator
Laptop/PC Deployment Support Tech
· Provided services for the United States General Services Administration to deploy their new laptop workstations.
· Used Symantec ghosting software to ensure all laptops had the same configuration and software.
· Ensured the end user was completely comfortable with their new workstation and provided simple training if needed.
PBX/Voicemail Administrator
· Served as in house PBX/Voicemail Administrator for KLA-Tencor’s San Jose and Livermore California locations.
· Was the only Certified Siemens 9006 Certified Technician and served as trainer for other personnel.
· Served as Video Conference Administrator and Tech Support for all Corporate Conference Rooms.
· Assisted in the Administration of the Lucent/Avaya Definity G3r PBX.

Employment History

Q/A Technician, TEK Systems, Pleasanton, Ca. 03/03-Present
Tier II Level Support, Visual Systems Group Inc., Los Gatos, Ca. 06/02-03/03
T1 Provisioning, AT&T, Pleasanton, Ca. 04/02-06/02
Business Development Specialist, U.S. GSA, San Francisco, Ca. 11/01-04/02
PBX/Voicemail Technician, KLA-Tencor, San Jose, Ca. 04/00-11/01
Software Dev./Tech Support, Results Accountants Systems, Pleasanton, Ca. 02/00-04/00
Service Technician, Pacific Bell, San Mateo, Ca. 08/99-02/00
Quarter Master, United States Navy, Pascagoula, Ms. 12/94-08/97

Education & Training

Academy of Art College, San Francisco
Concentration in 3d Computer Arts

Global Knowledge, Santa Clara, Ca.
Telecommunications Fundamentals I & II

Pacific Bell, Pleasanton, Ca.
Basic Telecommunications
Safe Pole Climbing
Adult CPR
Defensive Driving

Siemens/Rolm, New York, Ny.
Basic Administration Rolm 9005
Basic Administration Siemens 9006 Using LC-Win / HDMS

Lucent/Avaya, Pasadena, Ca.
Basic Administration Octel 250/350